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RESERVATION
PAYMENT
CANCEL AND CHANGE
PRICES AND DISCOUNTS
Where can I book the excursion?You can book any excursion in the online format available on the bustourma.com platform. You can register and book an excursion, in this case you will have the opportunity to leave a review and make a cancellation, or book without registration, filling in only the phone number and email address when paying.
Where can I see the booking confirmation?All information on your order will be sent to e-mail, and will also be available in your personal account, which you will see after registering on our platform.
Confirmation comes within 24 hours. If there are less than 24 hours left before the start of the excursion, it is confirmed earlier.
Check your Spam folder - sometimes emails go there.
Confirmation comes within 24 hours. If there are less than 24 hours left before the start of the excursion, it is confirmed earlier.
Check your Spam folder - sometimes emails go there.
Do I need to print a ticket?No, it is enough to show the QR code indicated in the email with the subject "Congratulations on your purchase from Bustourma!" , you can also download a ticket from the planner in your personal account or give your first and last name when meeting with a guide or driver.
How to pay for the excursion?We offer full online payment on our website in your preferred currency.
You will need to confirm the payment with the OTP code, which will be sent to the phone number associated with your credit card.
You will need to confirm the payment with the OTP code, which will be sent to the phone number associated with your credit card.
How can I cancel an order?To cancel your reservation, go to your personal account and in the card of your excursion, click the "Cancel order" button. Please indicate the reason for the cancellation.
If you have booked an excursion without registration, to cancel the order you need to register using the same email address as during payment, and then follow the same steps indicated above.
If you have booked an excursion without registration, to cancel the order you need to register using the same email address as during payment, and then follow the same steps indicated above.
What are the return policies?If there is more than 24 hours before the tour, we will refund the full price. The money will be returned to your card within 14 business days from the date of cancellation. If the money has not arrived, contact your bank.
If before the excursion is less than 24 hours, we will not be able to return the money.
If before the excursion is less than 24 hours, we will not be able to return the money.
How can I change my order?To change the number of participants, date or time, cancel the order and create a new one.
How to find out how much the excursion costs?You will find the current prices on the page of each excursion in the block for selecting travel parameters: date, time, number of adults and children.
Are the prices on the site per person or per group?If the tour is a group, the price is per person. If an individual - for the whole group.
FAQ
How do individual excursions differ from group excursions?On a group tour, you will be with other tourists. The guide will take an individual tour only for you and your friends.
What places are included in the excursion route?You can find the route on the tour page in the "What awaits you" section.
Where can I find the meeting point?During a group tour, you will find the meeting point on the tour page in the "Meeting Point" section. During an individual excursion, the meeting point is indicated by the client in advance when book an excursion or agreed upon after booking.
What is included in the excursion?The main parameters included in the excursion can be found on the excursion page in the "What's included" section. Information on tickets and meals can be found in the section "What awaits you" under each Stop.